These general terms and conditions, which are subject to change from time to time, apply to all our services provided directly or indirectly (that is, through third parties) via the Internet, by email or by telephone. By accessing, browsing, using our website and/or completing a booking, you confirm that you have read, understood and agreed to the terms and conditions set out below (including the Privacy Policy).
1. Scope of our services
Through this website we (Booking.com BV and its affiliates) provide an online platform through which hotels (including all temporary stay facilities) can offer their rooms for booking and through which visitors to this website can make bookings. By booking via Booking.com, you enter into a direct (legally binding) contractual relationship with the hotel you book with. From the moment you make your booking, we act solely as an intermediary between you and the hotel, forwarding the details of your booking to the hotel concerned and sending you a booking confirmation email on behalf of and on behalf of the hotel.
The information we use to carry out our services is based on the information provided to us by the hotels. Hotels have access to the Extranet and are therefore solely responsible for ensuring that the rates, availability and other information presented on our website are always updated. Although we take great care and diligence in presenting our services, we cannot verify and guarantee that all information is accurate, correct and complete, nor can we be held responsible for errors (including errors of sense or typography), interruptions (for a limited period of time). and/or a partial failure, repair, update or maintenance of our website or any other reason), inaccurate, misleading or untrue information or failure to provide information. Each hotel remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including rates and availability) on our website. Our website does not constitute and should not be considered a recommendation or endorsement (of quality, level of service or rates) of any available hotel.
Our services are only available for private and non-commercial use. Therefore, you are not permitted to distribute, link to subpages of websites, use, reproduce or extract (for example with) any content or information, software, products or services available on our website for commercial or competitive activities spider, scrape), republish, upload or reproduce.
2. Prices and Low Price Guarantee
The prices on our site are highly competitive. All prices on the Booking.com website are per room and for the entire length of stay and are shown inclusive of VAT and all other taxes (thus subject to tax fluctuations), unless otherwise stated on our website or in your confirmation email.
Occasionally, our website will display lower prices for certain stays at a hotel. These prices set by the hotels may be subject to special provisions, for example in relation to cancellations and refunds of payments made. Before booking, please check carefully whether such special conditions apply to the rooms and prices.
A crossed-out price indicates a comparison: The price shown is compared to the second highest price that another customer paid to book this room or a comparable room within a period of 45 days before and 45 days after your (planned) stay. confronted. This means that you will receive the same room at a significantly lower price than other customers who have booked this room.
We want you to pay the lowest possible price for your stay at the hotel. If you find your hotel room with the same booking conditions and a lower price online after you have booked with us, we will adjust our price to the lower price in accordance with the terms of the Low Price Guarantee.
The currency converter is for informational purposes only and therefore cannot be considered accurate or valid. Current prices may vary.
3. Data protection
Booking.com respects the confidentiality of its customers’ personal information. We will not disclose your personal information to third parties under any circumstances without your consent, except when we provide your name, email address and credit card information to the hotel of your choice and when legal regulations require the information to be provided. Further information can be found in the data protection regulations.
4. Exemption from fees
Our service is free of charge. Unlike many other providers, we will not charge you for our services and there will be no additional (booking) fees added to the room price. We will not charge your credit card as payment for your stay is processed directly with the hotel.
5. Credit card
By booking at a hotel, you accept the hotel’s cancellation and no-show policies and any additional (specific) hotel policies that may apply in relation to your booking or stay, including services and/or products offered by the hotel (the specific policies of a hotel can be obtained from the hotel in question). The hotel’s general policy regarding cancellation and no-shows will be set out on the hotel’s information pages on our website, during the booking process and on the confirmation email. Please note that certain prices or offers cannot be canceled or changed. Please check the room details carefully for any special conditions before booking.
If you would like to review, change or cancel your booking, please obtain your confirmation email and follow the instructions provided here. Please note that you may be charged a fee in accordance with cancellation and no-show policies. We recommend that you read the cancellation and no-show policy carefully before booking.
6. Correspondence
By completing your booking, you agree to receive an invitation email, which we will send you immediately after your stay at the hotel, asking you to fill out the guest review form. The completed guest review may be uploaded to the relevant hotel information page on our website to provide our (future) customers with your opinion on the service (level) and quality. We reserve the right to adjust, reject, or remove guest reviews from the Site at our sole discretion. The guest review form can be viewed as a kind of study and does not contain any further (commercial) offers, invitations or other advertising measures. In addition to the confirmation email of your booking and the invitation to fill out and complete the guest review form, we will not send you any further messages, emails or letters (solicited or unsolicited) unless you expressly agree otherwise.
7. Disclaimer
Subject to the provisions of these General Terms and Conditions, we will only be liable for direct damages suffered by you as a result of your failure to fulfill our obligations in relation to our services, but only up to the amount of the total booking amount as stated on the confirmation email ( both in one event and in a series of interrelated events).
Neither we nor any of our partners are liable for (i) liability for damages, specific or indirect damages as well as consequential damages, loss of performance, loss of profits, loss of revenue, loss of contract, loss of business reputation, loss of entitlement, (ii) inaccuracies in relation to the (descriptive) information ( including prices, availabilities and reviews) of the hotel as made available on our website, (iii) the services offered or the products of the hotel, (iv) damages (direct, indirect, consequential or compensatory) and losses or costs, suffered by you, arising out of or in connection with the use, inability to use or delay of our website, or (v) (personal) injury, death, property damage or other damages (indirect, direct, special, consequential or compensatory damages) and any losses or costs incurred by you; regardless of whether these legal acts, errors, breaches of contract, (gross) negligence, intentional misconduct, omissions, non-fulfillments, inaccurate representations, illegal actions or liability arising from success, which (in whole or in part) are caused by the hotel (its employees, its management, its authorized representatives, its representatives or its affiliates), including (partial) cancellations, overbooking, strikes, force majeure or other events beyond our control.
8. Other
Unless otherwise stated, the software used in and available on our services or our website and the intellectual property (including copyright) in the content and applications on our website are the property of Booking.com, its partners or providers.
These general terms and conditions and the provision of our services shall be governed by and construed in accordance with Dutch law and any disputes arising out of or in connection with these general terms and conditions and our service shall be brought exclusively before the competent court in Hanover, Germany make.